Operandi

Customer Service

Reply to every customer, 24/7, without hiring more people.

Start with a free diagnosisAll solutions
Auto-repliesOne inbox, every channelComplaint handlingOrder statusAccurate from your docs
A customer service agent with a headset in front of two monitors

Core capabilities

What we build for you

Each card is one real system we can assemble for this department.

Chat

Automated chat replies

Answer price, stock, hours, and location instantly, 24/7, in your brand's voice.

FAQ

FAQ bot from your own docs

We train the AI on your business info so answers are always accurate.

Complaints

Detect & handle complaints

The system spots upset customers, responds with empathy, and escalates to you when needed.

Orders

Automated order-status replies

"Where's my order?" answered automatically, no digging through records.

Channels

One inbox for every channel

WhatsApp, IG DMs, and marketplace chats unified in one place.

Recap

Weekly conversation recap

Every week, see the questions customers ask most.

Phone

AI phone receptionist

Incoming calls answered by AI: info, bookings, and routing to the right person.

Other departments

SalesFinanceMarketingOperations

The components we assemble

The same building blocks, arranged to fit what you need.

WhatsApp integration

The system connects straight to WhatsApp, where your customers already are.

Knowledge base

Your business info becomes the source of accurate, consistent answers.

Dashboard

One screen to see status, numbers, and what needs attention.

Auto-reply engine

Reply-and-act flows that run on their own, around the clock.

Reusable skills

Components we build once, then reuse across your workflows.

Connected to the tools you use

  • WhatsApp
  • Instagram
  • Tokopedia
  • Shopee
  • Google Sheets
  • Xendit

How we work

We diagnose before we build.

We don't bolt on tools. We map your operations, find where the biggest savings are, then build the system.

See how we work

Questions we hear often

Don't see your question? Ask us directly, a person replies.

Chat on WhatsApp →
What if the AI answers my customers wrong?

Before going live, you approve the tone and the answers. When the system isn't sure, it doesn't guess, it hands the chat to you. And you can take over any conversation at any time.

Is there a minimum contract? Can I stop?

The monthly maintenance can be stopped anytime. Systems already built keep running, you're never held hostage.

Who owns the system?

You do. It's built on your own accounts and tools. We maintain it for as long as you want us to.

Do I need to be technical?

No. We diagnose, build, and maintain it. You just need to know your operational problem.

How long until it's running?

After the diagnosis, the first system is usually ready in weeks, not months.

Can it use the tools I already have?

Yes. We build on top of the tools you already use, not force you to move.

What if I need changes later?

The monthly retainer covers monitoring, fixes, and continuous improvement.

Is my data safe?

We keep access to the minimum needed and follow your business's rules.

Leave the operations to Operandi.

Start with one diagnosis for this department.

Start with a free diagnosis