Customer Service · WhatsApp live
Automatic chat replies.
Prices, stock, opening hours. Answered instantly, 24 hours, in your brand's voice.
AI operations & automation for SMEs
Chats answered, recaps written, follow-ups sent. Without hiring.
Operandi builds practical AI systems on top of the tools you already use, then maintains them so they keep improving. You don't need to be technical.
Free · 15 to 30 minutes · You decide after you see the results
Response time
2 sec
automatic 24/7
Auto-reply
Is size L in stock?
2 pcs ready ✅
Connected to the tools you use
- Tokopedia
- Shopee
- Google Sheets
- Xendit
Case study
Our first pilot is with a family travel agency.
The system recaps daily bookings and answers customer chats, so the team doesn't have to handle them one by one.
Pilot system · family travel agency
Pilot targets
3 hrs→20 mindaily booking recap
hours→< 2 mincustomer chat response time
often missed→0follow-ups dropped
Watch the systems work
Not just chat replies.
Nine systems we build across five departments. Swipe to find the one that hits home.
Solutions by department
Start with whatever hurts most.
Pick a department. We'll show you what we can build for you.
A clear path
What happens when you first contact us.
01 · Today
A 15 to 30 minute WhatsApp chat
Tell us how your business runs today. No technical terms, no preparation.
02 · Within days
You receive your operations map
Where time and money leak, plus the 1-3 highest-impact fixes. In black and white.
03 · You decide
Continue or not, the map is yours
If you continue, we build. If not, you keep the diagnosis. No obligation.
Pricing
Pay for outcomes, not promises.
Because we build it for you, the model is three simple steps.
01
Diagnose
An operations audit, free or low-cost, to filter for serious clients.
02
Build
A per-project setup fee. The system is built and deployed.
03
Maintain
A monthly retainer: monitoring, fixes, and continuous improvement.
A first system usually starts from Rp 7.5 million to build, maintenance from Rp 1.5 million per month. Exact numbers come after the diagnosis, before you pay anything.
Exact numbers depend on the diagnosis. We're honest about scope and price before we start.
How we work
One loop that keeps running.
Four phases that make us more than a catalog of tools.
SEE · 01
See
We map your operations. Where are time and money leaking?
We sit down with you, trace your workflow end to end, and mark where the bottlenecks and waste happen.
→ Outcome: an operations map + a list of leaks
LOCATE · 02
Locate
We pinpoint the 1-3 highest-impact things to automate first.
Not everything at once. We pick the points that pay off fastest so you feel the impact early.
→ Outcome: 1-3 automation targets, agreed together
BUILD · 03
Build
We build the system, integrated with the tools you already use.
Built on top of WhatsApp, marketplaces, and the tools already in your day, never forcing a switch.
→ Outcome: a system live within weeks
CODIFY · 04
Codify
We document and maintain it. The system gets smarter over time.
We write down how it works, watch the results, and keep refining it month after month.
→ Outcome: a system that gets smarter every month
We don't sell robots. We fix how your business runs.
About
We're operators who build systems.
The first thing we look at is how you work today, not which tool is trending.
Plenty of businesses know they need AI but aren't sure where to start. We start with a diagnosis: map the operation, find where the biggest savings are, then build the system.
Our first client is a family travel agency. We're building their systems with them now, and that work is the clearest picture of how we operate.
Clear
Make complexity understandable.
Useful
Solve real operating problems.
Calm
Confident, never performative.
Continuous
Build systems that keep learning.
Questions we hear often
Don't see your question? Ask us directly, a person replies.
Chat on WhatsApp →What if the AI answers my customers wrong?
Before going live, you approve the tone and the answers. When the system isn't sure, it doesn't guess, it hands the chat to you. And you can take over any conversation at any time.
Is there a minimum contract? Can I stop?
The monthly maintenance can be stopped anytime. Systems already built keep running, you're never held hostage.
Who owns the system?
You do. It's built on your own accounts and tools. We maintain it for as long as you want us to.
Do I need to be technical?
No. We diagnose, build, and maintain it. You just need to know your operational problem.
How long until it's running?
After the diagnosis, the first system is usually ready in weeks, not months.
Can it use the tools I already have?
Yes. We build on top of the tools you already use, not force you to move.
What if I need changes later?
The monthly retainer covers monitoring, fixes, and continuous improvement.
Is my data safe?
We keep access to the minimum needed and follow your business's rules.
Leave the operations to Operandi.
One WhatsApp chat. Within days you'll hold a map of where your business can save. Continue or not, the map stays yours.
Start a free diagnosis on WhatsAppFree · 15 to 30 minutes · A human replies, not a bot 🙂
Or reach us directly
WhatsApp · Operandi
Hi, I'd like the free diagnosis.
Hi! Tell us a little, what kind of business do you run?
No need for technical terms 🙂